For Australian SME Businesses seeking a reliable, long-term staffing solution. Working with a BPO (Business Process Outsourcing) provider for managed staffing like Smart Online Staff may cost a little more but eliminates the challenges and maximises outsourcing benefits in the Philippines without requiring you to become an expert in overseas employment. Here’s how:
- Stable and Professional Work Environment – Your Philippine employees work in a dedicated, air-conditioned office equipped with dual fibre internet, backup power generators, UPS-backed PCs, and a robust Ubiquiti network infrastructure. With full-time in-house tech support, distractions and technical issues are minimised, ensuring consistent productivity and high-quality customer interactions.
- Structured Wage Growth Without Increased Costs – Our unique wage level system allows for structured salary increases over time without necessarily adding extra costs to you. This motivates your employees while keeping expenses predictable for your businesses.
- Comprehensive Employee Benefits and Retention Programs – We handle all government contributions, including SSS, PhilHealth, Pag-IBIG, and the mandatory 13th-month pay, relieving you of administrative burdens. Additionally, we provide significant employee retention incentives through our comprehensive retirement plan, which requires a minimum of three years of service to qualify, with benefit percentages scaling higher every year for ten years. We also offer a comprehensive healthcare plan that ensures your employees have access to medical, dental, and psychological services, promoting their overall well-being and job satisfaction.
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Attendance and Tardiness Bonus Programs – To encourage punctuality and reliability, we offer attendance and tardiness bonuses. Employees who consistently arrive on time and do not take unplanned absences are rewarded with additional incentives and are paid out for unused sick leave every year. If these bonuses are not achieved, rather than the company keeping these funds, the unclaimed bonus money is redirected to a Fun Fund for team-building activities and workplace events.
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Annual Leave and Sick Leave Benefits Aligned with Australian Standards – Unlike the Philippine legal requirement of only five days of paid leave per year (including sick leave), Smart Online Staff provides 20 business days of paid annual leave plus six paid sick leave days annually. Additionally, we align public holidays with Australian schedules, ensuring your employees are available during Philippine public holidays and share time off with your Australian office. At the end of the year, any unused sick leave is paid out, discouraging unnecessary absences and incentivising reliability.
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Fun Fund for Team-Building and Workplace Culture – We believe in fostering a positive and engaging work environment. Our Fun Fund is designed to create a fun workplace culture through enjoyable activities and team-building events. This fund is supported by direct company funding plus unclaimed attendance bonuses and ensures employees have regular events to look forward to, helping to boost morale, teamwork, and long-term retention.
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Fixed Monthly Billing and Australian-Based Payments – Clients enjoy the ease of paying a fixed monthly bill directly to our Australian entity, simplifying accounting and removing losses related to unclamable VAT taxes and currency conversion hassles.
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Active Training, Supervision, and Support – Unlike home-based employees, office-based staff receive ongoing supervision, structured training, and access to company-provided benefits like health and wellness programs. This ensures consistent performance and alignment with business goals.
Conclusion
Choosing Smart Online Staff means gaining a high-performing, fully managed workforce. Managed outsourcing not only simplifies the hiring process but also ensures that you benefit from a professional environment, reliable support, and cost-effective, structured growth. For Australian SMEs, this approach eliminates the complexities of overseas employment, allowing you to focus on growing your business.
Discover how managed BPO outsourcing with Smart Online Staff can transform your hiring strategy. Contact us today to learn more about our comprehensive staffing solutions tailored for Australian businesses.
