It is a prevailing sign of the times that people flock online to find what they want. It’s no wonder that Smart Online founder Nathan Miller, with sixteen years of experience managing virtual staff in the Philippines, saw how this work system could really take off in Australia. His online experience also includes the creation and running of a successful business website for on hold messaging, plus he has a deep and abiding interest in all things related to phone systems and the Internet. His operating philosophy for Smart Online was easy for him to outline. It runs this way: to be an affordable, no-nonsense managed virtual services firm helping all kinds of small Australian businesses make quick and lasting progress.